Responsibilities
About Global Payment

The Integral Payment team of ByteDance provides payment and financial services solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok, CapCut and other apps.

About The Team
The Consumer Credits team in Mexico is responsible for building and scaling our Buy Now, Pay Later (BNPL) product in the LATAM market. We are approximately six months post-launch and are entering a critical phase of operational maturity, focused on optimizing the end-to-end customer experience across product, collections, and customer support.

About The Role
We are looking for a Business Operations Intern to join our Consumer Credits team in Mexico City. This role will focus on conducting a comprehensive, business-side operational review of our BNPL process.



The intern will help run an end-to-end audit of the full customer journey — identifying friction points, process gaps, and improvement opportunities across product, operations, collections, and customer support.

This is a high-impact role with direct visibility into how our product performs in the real world. From an initial review of our operations process, we already identified several material issues and improvement opportunities. A deeper and more structured review will uncover a broader set of actions to improve both product performance and operational effectiveness.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

📌 Consumer Credits Business Operations Project Intern (Ciudad de México)
🏢 Bytedance
📍 Ciudad de México