Top Capita busca Bilingual Customer Service Representative en El Álamo Industrial - San Pedro Tlaquepaque, Jalisco

Bilingual Customer Service Representative

Location: Álamo Industrial, Tlaquepaque, Jalisco

Schedule: Monday to Friday | 7:30 a.m. 4:30 p.m.

Work Environment: International / Manufacturing Company

We are looking for a Bilingual Customer Service Representative to provide professional support to customers and commercial partners, ensuring accurate order processing, effective communication, timely deliveries, and a high level of customer satisfaction.

This position requires strong communication skills, attention to detail, and the ability to coordinate with different internal departments in a fast-paced, international environment.

Key Responsibilities

Provide customer support by phone and email regarding orders, delivery status, tracking information, and proof of delivery.
Follow up on customer orders and coordinate delivery expedites through SAP when required.
Investigate and resolve customer complaints, service issues, discrepancies, and order-related errors.




Coordinate with internal departments to ensure timely responses and maintain customer satisfaction.
Follow up with customers regarding freight issues, material shortages, and delivery concerns.
Receive, enter, review, and verify customer orders from end users, distributors, sales representatives, and internal commercial teams.
Identify and resolve missing, inconsistent, or incorrect information in customer orders and source documents.
Prepare and follow up on annual stock rotations.
Provide basic quotations for assigned customer accounts when required.
Maintain accurate customer and order information within internal systems.

Requirements

University Degree completed.
Minimum 2 years of experience in Customer Service, preferably within a manufacturing, industrial, distribution, or B2B environment.
Fluent English spoken and written (essential).
Experience using SAP.
Proficiency in Microsoft Of

📌 Bilingual Customer Service Representative (San Pedro Tlaquepaque)
🏢 Rademacher Verpackungsmittel
📍 San Pedro Tlaquepaque