Bilingual Premium Travel Services Agent

Mexico City (Hybrid)
*(Bilingual English–Spanish)*

Location: Hybrid – Mexico City (CDMX)
Employment Type: Full-Time
Total Compensation: Up to $34,290 MXN per month
Training: Paid onboarding and training provided
Start Date: To Be Confirmed

Position Overview

We are seeking a highly motivated Bilingual Travel & Lifestyle Phone Agent to support a premium international travel services operation serving U.S.-based customers. This role is designed for professionals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a fast-paced integral environment.

The position focuses on providing world-class service to premium clients while assisting with domestic and international travel arrangements, personalized itinerary planning, and customer support.

This is a hybrid position based in Mexico City.

Key Responsibilities
- Deliver high-quality customer service in a high-volume inbound travel call environment
- Create and service domestic and international travel bookings including flights, hotels,



and car rentals
- Design personalized travel experiences tailored to customer preferences
- Communicate travel offerings, benefits, and exclusive services
- Maintain a customer-first approach in every interaction
- Navigate multiple systems while ensuring accuracy and compliance
- Meet and exceed service and performance goals
- Support clients with travel-related inquiries and issue resolution

Required Qualifications
- Bilingual proficiency in English and Spanish (required)
- Previous experience in a travel-related call center or contact center (required), including reservations, bookings, changes, cancellations, or other travel-related customer service.
- Premium customer service
- Strong communication and active listening skills
- Ability to multitask across multiple systems and platforms
- High attention to detail and customer satisfaction
- Results-driven mindset and strong problem-solving skill

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