Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work As a Restaurant
Captain, you’re not just overseeing and coordinating front-of-house operations –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
RESPONSIBILITIES
Here's what you'll do during a typical day:
* Support daily restaurant operations: Oversee and participate in daily outlet
operations, including ensuring guest service standards, product quality, and
compliance with operational policies and procedures
* Master the menu: Demonstrate in-depth knowledge of the menu, including wines,
cocktails, and beverage pairings, and assist guests with menu selections and
inquiries
* Ensure exceptional guest experiences: Monitor product and service quality,
assess guest satisfaction, address issues, and make improvements to enhance
the dining experience
* Ensure seamless service: Record orders and transactions accurately in the
Point of Sales system and review order dockets to ensure timely and accurate
order preparation
* Collaborate with kitchen team: Communicate menu inquiries, wait times,
product availability, and any dietary restrictions or special requests to the
kitchen to ensure smooth service
* Guide team members through each shift: Provide on-the-floor supervision and
coaching to foster a positive and productive work environment
* Uphold regulatory standards: Maintain compliance with health, safety,
sanitation, and alcohol awareness regulations, ensuring the highest standards
of guest and team member wellbeing
QUALIFICATIONS
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others thro
📌 Restaurant Captain (México)
🏢 Hilton
📍 México