Are you detail‑oriented and passionate about delivering exceptional customer service? Join our team as an Order Management Analyst, where you’ll oversee the end‑to‑end process of purchase orders, ensuring accuracy, on‑time deliveries, and seamless collaboration across departments. This is a 6-month temporary role located in Querétaro, México.

A Taste of What You’ll Be Doing
- Manage Purchase Orders: Process and validate ~68,000 orders annually, ensuring inventory availability and system accuracy.
- Deliveries & Logistics: Coordinate ~68,000 deliveries per year across 980 delivery points and 120 national routes.
- Customer Service Excellence: Achieve 98% service level and 99% on‑time delivery with zero incorrect cancellations.
- Cross‑Functional Collaboration: Work closely with Credit & Collections, Transportation, Operations, and Demand Planning to guarantee smooth invoicing and distribution.
- Data & Reporting: Track and report service KPIs, cancellations, and customer rejections to drive continuous improvement.

We’re Looking for Someone With




- Bachelor’s degree in Business Administration, Industrial Engineering, Logistics, or related field.
- Intermediate Excel skills; SAP knowledge desirable.
- Basic understanding of transportation, inventory, and warehousing.
- Strong communication skills, service orientation, and ability to work under pressure.
- Flexibility to work extended hours, weekends, and holidays when required.

What Else Do I Need to Know
- Level: L5
- Reports to: Salma Vanessa Esquivel

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email [email protected]

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support

📌 Order Management Analyst (San Antonio de la Punta)
🏢 Kellanova
📍 San Antonio de la Punta