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Project Analyst, Contact Center Solutions
Date: Sep 11, 2026
Location:
ME, Monterrey, Onsite, Mexico, LATAM
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Project Analyst, Contact Center Solutions
Full time, Monterrey, Mexico
This key position is responsible for providing project support and assist in post-project data gathering and analysis for Contact Center technology initiatives at the individual account, regional, and divisional level. Responsibilities include implementation support, assisting with analyzing and proposing actions that will improve Contact Center technology performance and optimization, and documenting return on investment.
Typical projects may include (but not limited to):
Contact Center technology implementation test case coordination and activities for testing
Post-project data reporting/analysis
Documentation maintenance and version control
As a Project Analyst, Contact Center Solutions, you will
Assist Speech managers with project designed to enhance the customer experience via speech technology
Create and manage a testing plan that encompasses all data and/or process elements for all user requirements
Escalate errors or anomalies to project team and/or appropriate resources for support; retest and report as needed
Contribute to account assessments and account strategy
Partner with appropriate resources to provide data gathering and analysis for real time and historical reporting
Maintain reports on results of new technology in support of ROI
Manage processing of PeopleSoft tickets within timelines required and with quality
About you
Prior experience in data reporting, analytical work, or other similar field
Demonstrated skills in word processing, spreadsheets and presentation software, Microsoft Office
Manage and coordinate multiple
📌 Project Analyst, Contact Center Solutions (Monterrey)
🏢 Bcd
📍 Monterrey