En
ABB
, ayudamos a las industrias a funcionar de forma más optimizado y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

Este Puesto Reporta a
Project Manager

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Your Role And Responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: Onsite

This role is contributing to the
PAEN-Qatar
. Main stakeholders are PAEN.

You Will Be Mainly Accountable For
- Performing complex field service tasks, identifies technical problems,



and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Planing and preparing site work for larger project team and manages related subcontractors at site.
- Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
- Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
- Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
- Coaching technicians and engineers and supervising complex site activities.

*Our team dynamics*
You will join a Dynamic, Talented and High Performing team, where you will be able to thrive.

Qualifications
- Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree.
- Must have minimum 8 years of experience of at least 5 years as customer support

📌 Senior Field Service Engineer (Heroica Matamoros)
🏢 ABB
📍 Heroica Matamoros