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Exciting Remote Opportunity We're Hiring a Customer Success Manager
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Are you an empathetic, tech-savvy professional who excels at building lasting client relationships? We are seeking a dedicated Customer Success Manager based in Mexico to serve as the primary voice and representative of our growing company

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IMPORTANT - Watch this quick Loom video on how to get hired:
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C1 ENGLISH LEVEL IS REQUIRED.
The selected candidate will be speaking strictly in English during their whole shift.

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PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

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Job Details at a Glance
- Job Title:
Customer Success Manager
- Location:
Mexico
- Employment Type:
Full-Time
- Schedule:
To be discussed
*(Flexibility required for emergency shifts)*
- Compensation:
$1,500 per month
- Start Date:
ASAP

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About the Role

The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter,



and this role ensures that every client receives exceptional care and communication from their very first interaction.

You will be the go-to person for both new and existing clients, acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively, and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.

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Key Responsibilities
- First Point of Contact:
Act as the primary liaison for all client inquiries across email, text, and phone calls, ensuring timely responses.
- Escalation & Resolution:
Handle client escalations quickly, resolve issues, and update internal platforms accordingly.
- Onboarding & Meetings:
Support onboarding processes and assist during scheduled client meetings.
- Proactive Follow-Ups:
Conduct outbound follow-up calls when additional assistance is needed and address issues early before they escalate.
- Script & Process Management:
Receive t

📌 Customer Success Manager (México)
🏢 InsideOut
📍 México