Company Overview

DiDi es la plataforma de tecnología de movilidad más amplio del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.

Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.

Team Overview

The Passenger Loyalty team builds lasting relationships with our most valuable passengers by giving them compelling reasons to choose us more often. Through loyalty programs, targeted incentives, and product experiences, we strengthen retention, increase ride frequency, and deliver on the value we promise our passengers.





We are looking for a Passenger Loyalty Senior Analyst to own one or two key products or programs — including our Membership Program — serving a defined passenger cohort across Spanish-speaking Latin America (SSL). You will help shape their strategy, identify opportunities through data and passenger insights, build business cases, and work across teams to bring initiatives to life.

This role combines analytical depth, product thinking, and business ownership. You will be accountable for understanding what drives loyalty within your cohort and translating those insights into initiatives that deliver measurable improvements in retention and frequency while supporting sustainable business growth.

Role Responsibilities

• Define the strategy for your products or programs. Identify the passenger needs and business opportunities they should address, establish clear objectives, and develop a roadmap in partnership with relevant teams.

• Own performance for your passenger cohort. Monitor retention, ride frequency, engagem

📌 Product & Operations Sr. Analyst (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México