VIP Specialist — Loyalty & Retention Sales
Genesis Management · Polanco / On-site ·
WEEKDAYS ONLY: Mon–Fri, 7:00 AM–4:00 PM (8:00 AM–5:00 PM after the U.S. time change)
You won't be cold-calling strangers. You'll be calling existing customers who are fans of the company
We're a venture-backed fintech BPO processing small-dollar consumer loans. The VIP program is where our best customers live, and the Professional Agent is the reason they come back,
High volume, real conversations, and a bonus that tracks exactly what you produce.
WHAT YOU'LL OWN
• Dial existing clients daily — Calls that turn into renewals, up-sells, and cross-sells
• Close new applications from customers with whom you have built rapport
• Underwrite repeat applications against the company risk policy — you don't just sell it, you know it qualifies
• Run outbound promos across softphone, email, and SMS
• Keep every account clean: accurate notes, updated records, zero loose ends
• Hold outstanding QA scores while you hit your numbers
• Bring what you hear on the phone back to the team — customer trends,



product friction, ideas that make the next call easier

WHAT YOU NEED
• Advanced English (B2+/C1) — every call is in English
• 1–3 years in inside sales, call center, or retail sales (inside sales weighted heaviest)
• Solid computer and English typing skills; comfortable in MS Office and a CRM
• Excellent on the phone: persuasive, professional, and able to listen
• Able to run multiple tools without dropping the conversation

WHO THRIVES HERE
• Tenacious — a "no" doesn't slow you down
• Goal-oriented with a real sense of success; you know your numbers daily
• Coachable — you take feedback and apply it to become better
• Self-starter who doesn't need to be chased
• Adaptable — If business changes, and you move with it

NICE TO HAVE
• Zendesk or a similar ticketing experience
• Prior lending, collections, or financial services background

WHAT WE OFFER
• - Base salary $23,100 per month + monthly product

📌 Loyalty and Retention Sales (Ciudad de México)
🏢 Genesis BPO
📍 Ciudad de México