Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a highly skilled Full Stack Engineer with deep expertise in Java and JavaScript for backend and frontend development, specializing in Okta support. The adecuado candidate will have a proven track record in Identity Access Management and customer support, with Okta certification.

What You'll Do
- Provide end-to-end technical support for Okta, including initial troubleshooting, root cause analysis, and issue resolution.
- Support Identity Access Management systems, including LDAP, SSO, SAML, and WS-Fed protocols.
- Develop and maintain backend services using Java and frontend applications using JavaScript frameworks.
- Write code/scripts to build user scenarios leveraging Okta APIs and SDKs to reproduce and resolve issues.




- Collect information and document bugs for Engineering teams related to API and product issues.
- Deliver high-quality customer support via written communication, live chat, conference calls, and in-person interactions.
- Meet or exceed customer expectations for response quality, timeliness, and overall experience.
- Provide feedback to training and documentation teams to address common or emerging issues proactively.
- Push creative thinking to improve processes beyond industry standards.
- Deliver against customer experience and efficiency targets.
- Work independently and collaboratively within a team.
- Remain calm, composed, and articulate in challenging customer situations.
- Support 24/7 operations in a 3-shift environment.

What We're Looking For
- 8+ years of experience in Okta Support Space.
- 3+ years in customer and technical support roles.
- Strong experience with Identity Access Management.
- Experience supporting LDAP, SSO, SAML, or WS-Fed.
- Proficie

📌 Senior Full Stack Engineer (Ciudad de México)
🏢 Amex
📍 Ciudad de México