02 oct
|
Pyramid Consulting
|
Monterrey
02 oct
Pyramid Consulting
Monterrey
About the RoleProvide full customer support regarding any concern or requestProbing to understand the root cause of the dissatisfaction to provide a tailored solutionRemaining calm and patient with irate or emotional customers, turning negative experiences into positive onesConverting detractors into promotersRequirementsAdvanced English Skills/B2+High School Diploma1 year of call center experienceComputer & Typing Skills⏱ Extraordinary communication skills, both written and oral, active listener.
No fear on the phone and excellent written communication for crafting strategic outreach.
📌 Executive Customer Care (Monterrey)
🏢 Pyramid Consulting
📍 Monterrey