Customer Service Specialist (Bilingual EN/ES) Polanco, Mexico City (on-site) | Full-Time $19,000 MXN/month + performance bonuses Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during Daylight Saving Time)Every call, chat, and email is a chance to solve a problem and make someone's day easier.
We're looking for a Customer Service Specialist who thinks on their feet, stays calm under pressure, and turns stressful moments into solved ones.Handle inbound calls, chats, emails, and voicemails, delivering a consistent, high-quality experience across every channelMeet and exceed your KPIs (quality, handle time, first-contact resolution)Bilingual proficiency in English and Spanish (B2+ spoken and written)~1+ years of customer service experience in a call center or BPO environment~ Experience in financial servicesFamiliarity with Zendesk and Five9Company-paid uniforms upon permanent contractHiring #CustomerService #CDMX #Polanco #BilingualJobs #CallCenter #AtenciónAlCliente #Vacante #MexicoCity #JobOpening

📌 Customer Service Specialist/ Contractor (Xico)
🏢 GENESIS MANAGEMENT
📍 Xico