Fulltime - Thurs to Sun – 06:00-17:00 Job Type:
About the Role Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. The person in this role will work from Thursday to Sunday from 06:00 to 17:00.
Offer solutions to improve carrier, facility, and customer experience with our systems and processes
Escalate issues for support when needed
Generate and share ideas that lead to process improvement (efficiency) and/or carrier and customer experience improvement
Advanced English, verbal and written
2 years of experience with customer interaction – or – bachelor's degree and one year of experience with customer interaction
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications,



managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

📌 Customer Support Specialist II (Nuevo León)
🏢 Uber Freight
📍 Nuevo León