Description Receivables Support Representative – Collections & Billing | Remote
Full-Time, Remote Working Hours:
Receivables Support Representative
to support
accounts receivable, collections, billing investigations, and customer account resolution . Salesforce
Accounts Receivable & Collections
Conduct outbound collections calls and email follow-ups on past-due accounts Secure payments, payment commitments, and account resolutions Maintain consistent follow-up until outstanding issues are resolved Track payment commitments, customer responses, and account activity Identify opportunities to enroll eligible customers in auto-pay Help reduce delinquency and aging accounts through proactive outreach Billing Investigation & Salesforce Case Management
Investigate billing disputes, invoice discrepancies, and account setup issues Identify root causes of invoicing problems and coordinate necessary corrections Open, manage, update, and close cases in Salesforce Maintain detailed records of customer interactions, resolutions,



and next steps Confirm customer understanding and satisfaction before closing cases Escalate complex issues when needed while maintaining ownership of follow-through Customer Communication & Coordination
Communicate confidently and professionally with customers by phone and email Provide proactive updates on billing investigations, payments, and account status Coordinate with billing, operations, installation, and service teams to resolve issues Help prevent unnecessary escalations through timely communication and follow-up Maintain a customer-first approach while protecting company revenue Documentation & Process Improvement
Maintain accurate, complete, and audit-ready Salesforce records Identify recurring billing and collections issues Support SOP creation and workflow documentation Surface recurring trends and potential solutions during team reviews Contribute to improvements in collections efficiency and billing accuracy What Makes You a Great Fit
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📌 Receivables Support Representative (Ciudad de México)
🏢 Pavago
📍 Ciudad de México