Customer Service Manager
Customer Service Manager responsible for managing customer-facing IT/Telecom services, ensuring service quality, customer satisfaction, operational performance, and effective coordination across technical and virtual teams. 5+ years of experience in Customer Service / Service Management (RUN)
customer-facing relationships , service performance, escalations, and operational governance.
virtual/multidisciplinary teams
Strong communication, stakeholder management, and problem-solving skills.
Connectivity, Voice, Cloud and SD-WAN
services.
Microsoft Teams
Cisco and Fortinet
Manage the customer relationship and act as the
primary service management point of contact .
Ensure operational performance, SLA compliance, incident/escalation management, and continuous service improvement.
Cisco-to-Fortinet migration project , ensuring service continuity and effective communication with the customer.
2 days per week at the office in Monterrey, Mexico .
RUN Service Management and project/migration activities .
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL
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📌 Customer Services Manager (Monterrey)
🏢 Gsb Solutions
📍 Monterrey