We are hiring a full-time Client Success Manager for TikTok Shop to work with a TikTok Shop growth marketing agency that manages and grows 10+ US and UK TikTok Shops.
The company works with high volumes of TikTok creators to build ongoing content pipelines for its clients, with a strong focus on turning creator content into revenue.
This is not a traditional customer success role.
We need someone with strong, hands-on TikTok Shop experience who understands how to actually grow a shop.
You'll work directly with US-based clients, develop TikTok Shop growth strategies, oversee creator and content activity, and lead the internal team responsible for execution.
Full-time.
Fully remote.
Must be ENGLISH-SPEAKING.Own the strategy and ongoing growth of TikTok Shops across a portfolio of DTC clientsDevelop clear growth plans based on each brand's products, goals, existing performance, and opportunities withinTikTok ShopLead and manage the internal team responsible for executing TikTok Shop and creator initiativesReview team output regularly and provide clear feedback to improve creator strategy, content quality, and overallaccount performanceReview TikTok Shop performance and identify opportunities to improve revenue, conversions, creator performance,and content outputWork closely with creators and influencers to ensure content aligns with the brand and overall TikTok Shop strategyReview creator content and provide actionable feedback on hooks, messaging, positioning, offers,



and creativeIdentify when a brand needs different or additional creator content and communicate those needs clearly to the teamMonitor creator relationships and escalate issues around content, communication, deliverables, or shop performanceBuild testing strategies around creators, products, messaging, offers, and content formatsReport results to clients and translate performance data into clear recommendations and next stepsStay current on TikTok Shop trends, platform changes, creator strategies, and new opportunities that could impactclient performanceMaintain clear internal and client communication through Slack and other company systems3+ years of experience in TikTok Shop, influencer marketing, performance marketing, creative strategy, or a similar role~ Must have hands-on experience growing TikTok Shops and developing the strategy behind that growth~ Strong understanding of TikTok Shop, including creator/affiliate strategy, content, product promotion, and the factors~ that drive shop performance~ Experience working directly with creators and influencers and evaluating content from a performance perspective~ Strong understanding of short-form creative and what makes TikTok content convert~ Fluent English with strong verbal communication skills~ Comfortable analyzing results and turning performance data into actionable recommendations~ Must own and be able to use a working computer with high-speed internet~ Must be ENGLISH-SPEAKINGExperience working for a TikTok Shop, influencer, UGC, or performance marketing agencyBackground as a Creative Strategist, Head of Creative, Head of Marketing, or similar strategy-focused roleExperience working with DTC or e-commerce brandsFamiliarity with TikTok paid media and how organic, affiliate, and paid creative strategies work together

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