The Customer Service Representative is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract.
Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty. Manage all aspects of the Customer relationship and daily interactions. Support Order Management to ensure accurate and timely Order processing and returns. Understand all executed contract terms for assigned Customers through collaboration with Contracts Team. Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery. Follow up on quotes and monitoring quotes I. Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.



Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs. LI-KL1 Bachelor's Degree in Business, Marketing, or a related field from an accredited institution is required. Advanced English proficiency.
At least 3 years of experience in customer service, account management, order management, or a related field. Experience in a customer support role for technical products. Strong negotiation skills Excellent communication and interpersonal skills to support internal and external contacts in a multicultural environment. Ability to prioritize and execute multiple tasks efficiently, working on several projects simultaneously and independently. Ability to work under pressure and manage time‐sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner. Customer service mindset Strong problem‐solving skills.

📌 Client Service Representative (Tijuana)
🏢 Eaton
📍 Tijuana