We're looking for an experienced and customer-centric IT leader to drive service excellence, operational performance, and continuous improvement across our global IT support organization.
This role goes beyond traditional Service Desk management.
We are seeking someone who takes ownership, challenges ineffective processes, influences teams across IT, and drives meaningful improvements that enhance both employee experience and business outcomes.
What we're looking for:
Experience with ITIL, ITSM practices and ServiceNow
Proven leadership in support, service delivery, or IT operations
Customer-centric mindset and passion for service excellence
Experience driving process improvement and organizational change




Strong stakeholder management and cross-functional collaboration skills
Ability to lead with autonomy and deliver results
Fluent in English
The ideal candidate:
Builds trust and credibility across the organization
Uses data and customer feedback to improve services
Balances operational excellence with customer experience
Challenges the status quo and drives continuous improvementLeads high-performing teams and influences without direct authority
Mexico City (On-site)
Integral scope
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