Eaton's Corporate Sector division is currently seeking a IT Business Analyst & Process Owner ServiceNow. The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction. They act as a liaison between engineering and the business. The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Job Responsibilities -Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in. - Support the Product Owner team in decomposition of epics into features and user stories - Support the Product Owner team in prioritization of the product backlog - Support estimation of epics, features, technical enablers,



and user stories - Ensure the readiness of user stories with clear definitions of ready criteria (DoR) - Support issue resolution within the product - Verify and validate user stories and solutions - Clarify user stories and business questions raised by the team - Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs. - Identify and document test scenarios and test data by working closely with the Test team - Act as liaison between business stakeholders and the technical team ensuring user story completeness - Analyze data models to deliver logical conclusions - Work with business stakeholders to define the data required for product operation - Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs - Communicates goals for Process increments and releases - Manages partnership with Process users, stakeholders, and customers - Owns support issue

📌 IT Business Analyst (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro