Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower integral brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Our Customer Success Training Specialist will provide the foundational learning for our Customer Success teams. Identify knowledge and skill gaps through data-driven assessments, aligning all training programs to revenue priorities and business objectives.




Develop and deliver engaging learning experiences—including live workshops, virtual sessions, and eLearning—for global CS teams of all experience levels.
Tactical Content Creation:
Serve as the subject matter expert for the CS toolset (Gong, Salesforce andPlanhat,ensuring the team navigates our systems with speed and precision.
Serve as a trusted advisor and champion for continuous improvement in CS skills, processes, and training best practices.
To be successful in this role, you should be a blend of an educator, a strategist, and a Customer Success advocate. 2–4 years of experience in Customer Success training and enablement. High proficiency in Salesforce and Planhat (or similar CS Platform such as Gainsight, Totango, Hubspot, Zendesk, and Churn Zero etc.). Experience creating clean, professional training materials, slide decks, and tutorials. Ability to work effectively with Sales/CS Ops, Product Marketing, and CS Managers to

📌 Customer Success Training Specialist (Ciudad de México)
🏢 Vonage
📍 Ciudad de México