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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Field Service AI Technical Architect / Senior Technical Architect
Position Description

The "AI for Field Service" team is comprised of architects with deep knowledge of Mobile Workforce Management, digital transformation, and process automation.



The Technical Architect is a key piece in both internal team activities and client-facing work at a integral level. This role involves leading customer discovery, designing and implementing scalable solutions for complex use cases in order to achieve business goals. To do so, the Architect leverages technical expertise, AI, and automation and optimization strategies to drive innovation and continuous improvement in field service delivery.

Key Responsibilities

• Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
• Develop and implement technical requirements, working closely with the customer.
• Define customer KPIs, collaborating with operations managers and leading business workshops.
• Design and run simulation experiments, identifying the optimization techniques best suited to the KPIs defined by the customer.
• Use advanced mathematical an

📌 Technical Architect (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México