Make Your Mark

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

You'll Get To

• Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
• Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs




• Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross-organization
• Track and report project financials against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other projects duties as assigned

What You'll Bring

• At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Servi

📌 Engagement Manager (Ciudad de México)
🏢 BlackLine
📍 Ciudad de México