About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity





The Product Support Analyst is a unique SaaS role designed to manage the customer experience, provide reactive functional support, and ensure best practice adoption via support case interactions.
The Product Support Analyst collaborates within a highly trained and experienced team to provide product support and improve efficiencies through the standardization of processes that General Support was built upon. The Product Support Analyst aligns cross-divisional resources around implementation projects, diagnoses and resolves functional client issues, identifies critical trends, and participates in queue calibration processes by evaluating and managing incoming case volume.
As the initial contact point for Ellucian’s internal and external customers, the Product Support Analyst is responsible for the execution of case management activities that ensure maximum resource utilization and quality support delivery.
Where you will make an impact
• Help customers understand prod

📌 Product Support Analyst Customer Experience-Mexico Remote (México)
🏢 Ellucian
📍 México