We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Manage end-to-end customer order fulfillment and ensure a positive customer experience.
• Provide proactive updates on order status, delivery schedules, and potential risks.
• Partner with Sales to support customer retention and business growth within assigned accounts.
• Collaborate with cross-functional teams to ensure on-time delivery and resolve supply chain issues.
• Coordinate and resolve quality concerns, non-conformance cases, and customer escalations.
• Monitor service performance metrics and communicate results to customers and internal stakeholders.
• Build strong customer relationships by serving as a trusted point of contact.
• Identify and drive continuous improvement opportunities to enhance customer satisfaction and operational efficiency.




• Perform additional duties and special projects as assigned.

YOU HAVE:

• Bachelor's Degree in Business, Engineering (Electrical/Mechanical), or a related field preferred.
• + 3 years of proven Experience in Customer Service, Customer Success, Sales Support, or Account Management within a manufacturing, industrial, or metal-mechanic environment preferred.
• Proven Proficiency with Salesforce, customer portals, and Microsoft Office applications.
• Proven intermediate to advanced Excel skills is required.
• Bilingual, strong written and verbal communication skills in English and Spanish is required.
• Ability to manage multiple customer accounts, priorities, and projects while maintaining a high level of accuracy and responsiveness.
• Proven ability to build strong relationships and maintain a professional, customer-focused approach, including managing escalations and sensitive customer situations.
• Strong collaboration skills with the

📌 Customer Success Specialist (Reynosa)
🏢 Nvent
📍 Reynosa