At Stori, we’re looking for a Communications & Vendor Operations Manager to help transform the way we communicate with customers throughout the collections journey.
This is a strategic role for someone who combines operations, technology, automation, vendor management, and data-driven decision making and is excited to build scalable solutions in a fast-growing fintech environment.
What will you do?
? Lead the strategy and execution of digital collections communications across WhatsApp, SMS, bulk messaging, and email throughout different stages of delinquency.
? Drive automation and process optimization, identifying opportunities to improve efficiency and customer engagement.
? Own the relationship with key technology partners, including CRM, dialer, and digital communications platforms.
? Manage external vendors, including performance, SLAs, integrations, transitions, and market scouting for new solutions.
? Lead the evolution toward conversational automation and bots, including solutions for advanced delinquency stages, payment plans, discounts, and other customer benefits.
? Oversee the creation and approval of digital collections scripts, ensuring alignment with Mexico’s collections regulatory framework.
? Lead a centralized team, managing objectives, capacity, efficiency, headcount, and automation initiatives.
What are we looking for?
✅ Experience in product management and/or end-to-end project management
✅ Strong experience in vendor management and stakeholder coordination
✅ Hands-on knowledge of dialers and digital communication platforms
✅ Understanding of collections regulations in Mexico
✅ Strong analytical and problem-solving skills
✅ Advanced Excel; SQL or BI tools are a plus
✅ Intermediate-advanced English
✅ Strong negotiation, communication, and leadership skills
✅ A continuous-improvement mindset and genuine interest in automation and technology
✅ Ability to thrive in a dynamic, fast-paced fintech environment
What we offer
✨ Competitive compensation
📌 Communications Vendor Operations Manager (México)
🏢 Stori
📍 México