Product Manager, Customer Support API Platform Description - Build the platform that powers the future of customer support. As Product Manager for the Customer Support API Platform, you will define the vision, strategy, and roadmap for the APIs and integration capabilities that connect customer support experiences, applications, partners, and AI-powered services worldwide. This is a high-visibility role with the opportunity to shape a critical enterprise platform at global scale.
Own the strategy, roadmap, and lifecycle of the Customer Support API Platform. Partner with engineering teams to deliver reliable, secure, and scalable platform services. Enable AI, automation, analytics, and digital experiences through modern API capabilities. Define success metrics and use data to continuously improve platform value and adoption. 8+ years of experience in Product Management, Platform Management, Software Engineering, or related technology roles. Strong understanding of API design, cloud platforms, microservices, and modern integration patterns. Excellent stakeholder management,



communication, and influence skills. Experience working in Agile and cross-functional product teams.
A technologist who understands APIs, integrations, cloud services, and AI-enabled ecosystems. You will shape the integration backbone of customer support, enabling teams to build faster, innovate confidently, and deliver seamless customer experiences at general scale.
Own a strategic platform that powers global customer support transformation. Drive the intersection of APIs, AI, automation, and customer experience. Job - Software Schedule - Full time Shift - No shift premium (Mexico) Travel - No Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital sta

📌 Product Manager, Customer Support Experience (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise
📍 San Pedro Tlaquepaque