OTS Globe connects travel operators and hoteliers, delivering tailored distribution solutions across 39 countries and 117 destinations, with access to 14.000+ hotels.
We manage hotel distribution end-to-end, securing competitive rates, strong availability, and the right product mix through expert teams and advanced technology.
The Director of Operations & Customer Service Americas will be responsible for leading the operational performance and customer service strategy across the Americas region for Accommodation, Transfers, and Excursions. The role focuses on ensuring operational efficiency, service excellence, profitability, and a seamless customer experience while managing a small operational team and collaborating closely with Commercial, Contracting, Product, and Finance departments.
This position combines strategic leadership with hands-on operational oversight, requiring strong expertise in tourism operations, customer service management, financial analysis, supplier relationships, and process optimization.



The successful candidate will play a key role in driving continuous improvement initiatives, mitigating operational risks, enhancing customer satisfaction, and supporting the company's growth objectives across the region.
This position will ensure the profitability and operational efficiency of the Americas business across the three distributed products (Accommodation, Excursions, and Transfers) through strategic supplier management, operational oversight, and continuous improvement of the customer experience throughout the travel journey.
Ensure compliance with service standards, response times, follow-up processes, and customer attention requirements.
Monitor and optimize product portfolio performance.
Participate in strategic meetings with Commercial, Contracting, Product, and Finance teams.
Drive operational best practices and performance consistency across the region.
Bachelor's degree in Tourism, Business Administration, Hospitality Management, or a

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