NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Responsible for achieving target customer satisfaction levels within the Clinical Service Desk
Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems.
Collaborates with other service areas to propose tool, process, and service improvements.
Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk
Supervises, mentors, and coaches team members for the sake of development/planning, performance review, goal achievement, and pay discussions
Leads a team responsible for assisting users over the phone and electronically in solving problems related to EMR, hardware, software, networks and peripherals.
Coordinates staffing to ensure sufficient coverage to meet Service Level Agreements




Gathers and reports operational metrics and performance data for continued evaluation
Promotes and refines standard operating procedures to be current with the needs of the Clinical Service Desk
Bachelor's Degree or work experience equivalent
~3+ years minimum in a leadership role, ideally in clinical application support
~3+ years minimum in a call center environment
~ Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with clinicians and colleagues
Previous experience working in a clinical environment --or-- on a service desk supporting healthcare customers
Proficiency in Microsoft Office, specifically: Word, Excel
Cloud, Help Desk, Information Technology, Manager, Consulting, Technology, Management
About NTT DATA Services
NTT DATA Services is a integral business and IT services provider specializing in digital, cloud and au

📌 Clinical Service Desk Manager (Ciudad de México)
🏢 Ntt Data
📍 Ciudad de México