Salary Range - $50,000 - $55,000 annually plus shared success bonus
Why Join NBI?
Northern BI has been a trusted leader in telematics since 2008 and has experienced strong, consistent double-digit growth over the past five years. With an exceptional client retention rate of over 95%, we’re known for our hands‑on, collaborative approach and our commitment to delivering outstanding customer support. As a top integral Geotab partner, we take pride in the quality of our solutions and the strength of our team. We also offer competitive bonus programs for all roles, reinforcing our dedication to recognizing and rewarding great work.
About the Role
As a Bilingual Client Solutions Specialist, you will play a key role in onboarding and supporting our clients. You will deliver training, provide technical assistance, and troubleshoot both hardware and software issues. You will also guide clients through software features, configure reports in Excel, and ensure they receive a positive and seamless experience.
Responsibilities
- Provide professional customer services support to NBI clients
- Support My Geotab, Geotab hardware, and third-party hardware and software
- Provide successful resolution to customer complaints
- Train internal staff as required
- Provide introductory software training to new clients
- Provide software training to new users of existing clients
- Provide software/hardware refresher training to existing clients
- Provide impromptu “how to” sessions on specific items in the software
- Report escalating and severe customer concerns and issues to management
- Demonstrated professionalism and poise
- Preserve the confidentiality and security of customer data and information
- Exceptional relationship building skills
- Escalate cases to Geotab and third-party vendors to resolve complex problems
- Identify software bugs and record and escal… as required
Qualifications
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📌 Bilingual Client Solutions Specialist (Santiago de Querétaro)
🏢 Northern Business Intelligence
📍 Santiago de Querétaro
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