Independently solving standard tickets; Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems
Assist with installing or upgrading the production/Logistics software
Preparation of reports (anti-virus, bitlocker, PC replacement plan...)
IT equipment management (Maintain stock level, ordering, dealing with invoices and documenting in asset tracker) -Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
At least 3 years of work within IT support or related/progressive work within IT.
At least 1 year in IT service desk or customer facing IT team is desirable.
Strong customer service mindset with good troubleshooting and communication skills.
Experience with MNC using a centralized governance model highly recommended.
Certification and courses related to IT (ITILv4, CompTia A+, Microsoft certs, ...) is a plus.
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📌 It Support Specialist (Night Shift) (Tijuana)
🏢 Sin nombre
📍 Tijuana