Role purpose
The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams.
Main activities
End-to-end delivery and run support:
Provide hands-on support across the full lifecycle (inception → build → test → release → run), flexing between
software development, testing, and operational support
based on demand. Product/service ownership:
Take
end-to-end accountability
for a product or service, shaping and delivering the most appropriate technology solutions to meet customer needs across the
customer journey
. Direction-setting and stakeholder alignment:
Liaise with engineers, architects, and business stakeholders to understand priorities, manage dependencies, and help drive the product/service roadmap and technical direction. Engineering excellence through automation:
Establish a strong digital engineering environment and
automate processes
to reduce variation and deliver predictable, high-quality code and data (standards, templates, pipelines,



quality gates). Quality engineering and test automation:
Create and maintain
technical test plans and evidence
(unit, integration, regression, performance as needed) within automated test environments to ensure quality is built in. DevOps enablement across releases/changes:
Support DevOps teams through all stages of release/change with a strong customer focus, ensuring excellent domain knowledge and smooth delivery. Operational readiness and defect prevention:
Work with Ops, Dev, and Test Engineers to identify and address operational issues early (performance, alerting, operator intervention, design defects) throughout release/change. Incident and problem management:
Support identification and resolution of incidents for the IT service, contributing to triage, restoration, root-cause analysis, and preventative fixes as directed by DevOps leadership. Resilience and recoverability:
Ensure
service resi

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