Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to support our customers efficiently, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast‑paced, and collaborative culture where employees are encouraged to grow and build long‑term careers with a company shaping the future of insurance.
Outbound Caller responsibilities TheOutbound Calleris responsible for calling potential candidates (inbound/outbound) from the different marketing medias and sparking interest of passive candidates by promoting the company’s culture and open vacancies.
Requirements High school diploma
Advanced English (must)




Call center experience (desirable)
Customer service experience
Experience with Applicant Tracking Systems (ATS) and CRM platforms (desirable)
Microsoft Office applications
Job Activities Serve as the 1st point of contact to schedule appointments for potential candidates
Perform prescreening to review schedule availability, salary expectations and overall candidate eligibility
Execute various sales techniques during the call with the candidates while building the value of our brand
Maintain constant engagement with the candidates by following up through email, WhatsApp and outbound calls
Report and record daily scheduled appointment quotas
Assist with the daily flow of onsite candidates
ATS Updates and status of each call that the Outbound caller assists
Keep safe confidential Information of each candidate and document it in the ATS
Benefits Competitive weekly salary
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vacation premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment
Financing and discounts at local restaurants and coffee shops
Growth opportunities

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📌 Recruitment Outbound Caller (Cafetalito)
🏢 Confie
📍 Cafetalito