At Kruger Family Industries, parent company of Penda Corporation and TriEnda Holdings, our passion is to bring great products to life through an exceptional area of thermoformed solutions. We are the North America leader in heavy gauge thermoformed plastics. We are committed to delivering highly engineered, high quality material handling products and automotive accessories that reduce the weight and cost of traditional composite, fiberglass, wood and metal products, making this an opportunity to work in an innovative environment during an exciting growth phase.
SUMMARY

Aids and supports sales in customer service activities. Maintains customer relations, handles customer issues and utilizes systems to process data. Responds to customer needs regarding account status, technical product application and warranty claims.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes. Keeps all customer records and information updated and accurate.





• Prepares customer product expectation/price quotations. Enters and acknowledges customer orders. Maintains Customer due dates on orders. Maintain shipping schedule and information.

• Coordinates product shipments with internal departments including but not limited to scheduling, production, warehouse, and finance

• Documents and resolves customer issues and complaints regarding order status, warranties, damage, freight claims, credits, special invoices, and any other issues utilizing appropriate systems

• Understands and applies quality standards applicable to the position and maintains standard operating procedures in document control files

• Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of product

• Obtains product and application knowledge in order to address customer needs and promote sales of new or additional ser

📌 Sales Operations Coordinator (Lerma de Villada)
🏢 Kruger Family Industries
📍 Lerma de Villada