Join DYOPATH as a Service Desk Level 1 Analyst

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

• Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.

• Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.

• Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated

Awesome Benefits

• Savings / Monthly 13% cap

• Pantry Vouchers 9% deposited every month

• Christmas Bonus: 25 days of your daily income

• Vacations - 12 days after the first year

• Anniversary Bonus - 10 days of base salary

• Vacation Premium – 40% first year





• Major Medical Insurance covers you and your immediate family

• Life Insurance

• Quarterly Bonus

• Marriage or Bereavement Time off

• Maternity/Paternity Time off

• Ergonomic Chair

• 250 pesos monthly stipend for internet and electricity

Role Overview

• Location: Remote

• Schedule: 1st Shift (8a-5p CST); Monday through Friday

• Pay Rate: 14,000 MXN

Your Mission as a Service Desk Level 1 Analyst

•

Act as the account administrator, managing user access while interfacing with Service Desk agents to assign and resolve access-related tickets

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.

• Log all interactions in the ticketing system and escalate when needed.

• Ensure timely and accurate resolution of issues while delivering exceptional customer service.

• Follow up with users to confirm satisfaction.

• Invest in yourself: p

📌 Service Desk Level 1 Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey