What will you do?
• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

What skills and capabilities will make you successful?
• Effective communication skills to interact with customers and internal teams.
• Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.
• Proactive in documenting cases and sharing knowledge.
• Ability to identify business opportunities and contribute to revenue generation.




• Skilled in managing escalations and maintaining customer satisfaction.
• Excellent networking and collaboration skills within a team environment.
• Advanced English proficiency (spoken and written). French preferred.
• Positive attitude and adaptability in a dynamic environment.

What's in it for you?
• Opportunity to work with cutting-edge Schneider Electric products and solutions.
• Continuous learning and development in advanced technical support and power systems.
• Career growth within a integral leader in energy management and automation.
• Collaborative team environment with exposure to engineering, product management, and customer success teams.

What qualifications will make you successful for this role?
• Bachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2–3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, w

📌 Technical Support Engineer (México)
🏢 Schneider Electric
📍 México