Junior Account Manager / Mitikah

Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
The Junior Account Manager plays a critical role in maintaining and growing Solera’s Fleet Solutions portfolio. This position is responsible for delivering exceptional customer experience, driving retention and renewal initiatives, and ensuring operational excellence across a rapidly expanding book of business.
The idóneo candidate is a proactive relationship builder,



detail-oriented executor, and strategic thinker who thrives in a fast-paced environment. They are skilled at managing multiple priorities, leveraging data insights to identify risk, and ensuring customer satisfaction through timely and high-quality interactions. This role is essential to sustaining Solera’s growth, service performance, and customer loyalty within the SMB market segment.

What You’ll Do
• Manage an assigned book of business within the SMB Fleet portfolio, maintaining a 98%+ customer retention rate while proactively identifying opportunities to upsell and cross-sell Solera solutions.
• Conduct and complete monthly Account Health Reviews to assess customer satisfaction, product usage, and expansion opportunities.
• Execute Checkpoint Outreaches and Events to engage customers, strengthen relationships, and identify growth potential.
• Monitor and maintain SLA compliance, en

📌 Junior Account Manager (Ciudad de México)
🏢 Solera
📍 Ciudad de México