• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.

• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.

• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.

• Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.

• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.

• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.

• Assembles all required reports and documents to be sent to the client in a complete package,



measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.

• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.

• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

• Performs other duties as required.

Qualifications
• Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

What you’ll experience working for ULS
UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail

📌 Customer Service Professional (México)
🏢 UL Solutions
📍 México