Senior Collections Analyst
Description -
Job Summary
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The Senior Collector is responsible for managing a portfolio of strategic and complex customer accounts, driving cash flow performance, reducing delinquency risk, and resolving payment barriers through proactive stakeholder engagement. This role partners closely with Sales, Customer Operations, Order Management, Credit, and customers' finance teams to address disputes, negotiate payment commitments, and execute collection strategies. The Senior Collector acts as a trusted advisor for high-risk accounts, leads cross-functional initiatives, identifies process improvement opportunities, and contributes to operational excellence across the organization.

Key Responsibilities
- Independently manage a portfolio of high-value and complex customer accounts, ensuring timely collection of outstanding receivables and achievement of cash flow objectives.
- Build and maintain strong relationships with customer finance, procurement, and accounts payable teams to facilitate timely payment resolution.




- Develop and execute collection strategies for delinquent accounts, balancing risk mitigation with customer experience and business priorities.
- Lead resolution of complex billing, pricing, delivery, tax, invoice, and dispute-related issues by coordinating cross-functional teams.
- Analyze aging trends, payment behavior, and portfolio risks to proactively identify and address collection challenges.
- Negotiate payment plans, settlements, and commitment dates while ensuring adherence to company policies and controls.
- Provide visibility of high-risk accounts, escalations, and collection challenges to management and business stakeholders.
- Drive accountability with internal partners to remove payment blockers and accelerate dispute resolution.
- Monitor customer financial health, business developments, and market conditions to identify potential collection and credit risks.
- Support monthly and quarterly financial processes, in

📌 Senior Collections Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque