Description
At Keywords Studios, we bring together people, technology, and expertise to support some of the world’s leading companies in the video games and interactive entertainment industries. Our general teams work across a wide range of services, helping our clients deliver high-quality experiences to their customers and players.
For this role, you’ll be joining a team in the robotics field, helping ensure the reliable performance of robotic arms deployed at client sites. This is an opportunity to work at the intersection of technology, real-time monitoring, and customer support, while gaining experience in an evolving and highly technical environment.
If you’re naturally curious, enjoy troubleshooting and are comfortable keeping a close eye on systems and details, we’d love to hear from you

Role overview
We’re looking for Remote Robot Pilots - Customer Service to monitor the performance and system health of robotic arms deployed at client sites, identify anomalies or issues, investigate problems, and apply known solutions where possible.



You’ll also document and escalate unresolved issues, communicate with internal teams and occasionally with clients on-site, and help maintain continuity across shifts through clear updates and documentation. This fully remote role combines technical observation with clear communication, helping ensure issues are spotted and addressed quickly.
Key responsibilities:
Monitoring & Support
- Actively monitor robot performance and system health through internal dashboards and monitoring tools.
- Detect anomalies, errors, or performance concerns through observation or automated alerts.
- Investigate issues, apply known solutions, and attempt resolution where possible.
- Document and escalate unresolved issues based on established workflows.

Communication
- Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack.
- Work with internal escalation teams when issues require further investigation or

📌 ROBOT PILOT (Ciudad de México)
🏢 Keywords Studios
📍 Ciudad de México