Our client, a leader in the interactive gaming industry, is looking for an experienced Delivery Manager / Technical Program Manager to support teams focused on Technical Operations (TechOps) and Site Reliability Engineering (SRE) for game infrastructure.
This is a highly cross-functional role combining elements of Technical Project Management, Scrum Master leadership, and Product Ownership. You will be responsible for helping two technical teams deliver against quarterly commitments, maintain effective Agile processes, manage priorities and dependencies, and translate stakeholder needs into actionable work.
The idóneo candidate comes from an infrastructure, operations, SRE, or similar technical environment and is comfortable working closely with engineering, product, platform, networking, security, and other technical teams. Strong knowledge of Jira workflows and automations is especially important.
Own delivery of multiple initiatives in alignment with product roadmaps and quarterly commitments.
Identify delivery risks, develop mitigation plans,



and proactively drive resolution of blockers and dependencies.
Manage scope changes during the quarter, including coordinating and documenting formal change requests when commitments shift.
Coordinate cross-project dependencies, milestones, releases, and launch activities with other Delivery Managers and technical teams.
Lead Agile ceremonies and ensure Scrum practices are consistently and effectively followed.
Coach teams on Agile and Scrum principles, self-management, planning, and continuous improvement.
Own and maintain Sprint Backlogs in Jira, ensuring priorities and commitments remain clear.
Gather and clarify requirements from studios, stakeholders, and technical teams, particularly for SRE and game infrastructure initiatives.
Facilitate triage of incoming customer and operational tickets through ServiceNow.
Support incident-management processes, including tracking postmortem action items and ensuring follow-up work r

📌 Program Technical Manager (Ciudad de México)
🏢 Tential Solutions
📍 Ciudad de México