Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role We are seeking a strategic and data-driven Learning Measurement & Analytics Lead to establish and execute the organization’s learning measurement strategy. This role is responsible for ensuring learning and development programs are evaluated based on measurable business outcomes, enabling data-driven decision-making and demonstrating the value of learning investments across the organization.
As a trusted advisor and subject matter expert, you will partner with Learning & Development leaders, business stakeholders, and executive teams to design evaluation methodologies, conduct advanced analyses, and translate complex findings into actionable business insights. This role focuses on measuring behavior change, business impact, and return on investment (ROI), moving beyond traditional learning metrics to demonstrate organizational value.
The ideal candidate combines expertise in learning analytics, organizational research, and statistical analysis with the ability to influence stakeholders and communicate insights in a compelling, business-focused manner.

What You’ll Do

Develop and lead the organization's learning measurement and analytics strategy, ensuring alignment with business objectives and performance outcomes
Define and maintain standards for evaluating learning programs, including data collection methods, measurement frameworks, and reporting requirements
Ensure learning measurement, evaluation, and analytics practices comply with organizational policies, governance standards, regulatory requirements, and applicable data privacy guidelines
Conduct regular compliance and quality checks on measurement methodologies, data collection, reporting processes, and learning analytics outputs, identifying discrepancies or risks and recommending corrective actions
Design and implement scalable evaluation methodologies to measure behavior change, business impact, and learning effectiveness using frameworks such as Kirkpatrick Levels 3 and 4 and Phillips ROI




Build and manage learning analytics infrastructure and measurement platforms using tools such as Performativ, Qualtrics, or similar solutions
Integrate learning data with operational, talent, and business performance metrics to provide a comprehensive view of learning effectiveness
Conduct ROI analyses and advanced evaluation studies to assess the value and impact of learning initiatives
Design and execute structured evaluations, pilot programs, controlled experiments, and outcome studies to support evidence-based decision-making
Define evaluation methodologies, sampling approaches, comparison groups, and success metrics to ensure analytical rigor and validity
Perform statistical analyses using tools such as SPSS, Python, R, or equivalent analytical platforms
Develop executive-level dashboards, scorecards, and reports that communicate learning outcomes, business impact, and value realization
Translate complex analytical findings into clear, concise recommendations and business insights for senior leaders and stakeholders
Establish consistent measurement language and reporting standards focused on outcomes, performance improvement, and business value
Partner with stakeholders during project planning to define success measures, evaluation strategies, and business impact goals
Provide consultation and guidance on measurement design, data collection strategies, and interpretation of analytical findings
Develop reusable tools, templates, frameworks, and best practices to standardize learning measurement across the organization
Conduct external benchmarking and research to compare learning effectiveness against industry standards and leading practices
Build organizational capability in learning analytics and measurement through coaching, knowledge sharing, and stakeholder education
Influence leaders and business partners on the effective use of data, evidence, and measurement practices to support decision-making
Requirements
Experience in Learning Analytics, People Analytics, Organizational Research, Industrial/Organizational Psychology, or a measurement-intensive Learning & Development role
Experience designing and executing advanced evaluation studies, business impact assessments,



and ROI analyses
Strong expertise in learning measurement methodologies, including Kirkpatrick Levels 3 and 4, Phillips ROI, and outcome-based evaluation frameworks
Experience building and implementing analytics infrastructure, measurement platforms, and automated reporting solutions
Experience with data visualization and reporting tools such as Power BI, Tableau, or equivalent platforms
Strong knowledge of research design, statistical methodologies, experimental design, sampling strategies, and data interpretation
Experience integrating learning data with business performance, operational, and workforce metrics
Exceptional communication and storytelling skills, with the ability to translate complex analyses into executive-level insights and recommendations
Benefits
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Adaptable work arrangements
Dynamic and inclusive work culture within a globally renowned group
Private Health and Dental Insurance
Pension Plan
Meals tickets
Life Insurance

Please note: CVs must be submitted in English. Applications in other languages will not be considered.

By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.
Failure to comply with these conditions may impact the hiring decision or employment continuation.

📌 FBS - Learning Measurement & Analytics Lead (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México