ROLE: Sales & Booking Specialist (U.S./Canada/UK background is required)

JOB DESCRIPTION:
• Handle inbound calls and inquiries from prospective and existing customers.
• Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps.
• Understand customer needs and recommend appropriate services.
• Clearly communicate the company's services, pricing, benefits, and value proposition.
• Build rapport with customers and create a positive sales experience.
• Convert qualified leads and inquiries into booked service appointments.
• Proactively guide customers through the booking process.
• Identify customer needs, concerns, and potential objections.
• Handle objections confidently and work toward closing pending opportunities.
• Follow up with leads who have not yet booked.
• Identify appropriate upselling and cross-selling opportunities.
• Maximize opportunities to increase customer value while maintaining a customer-focused approach.
• Maintain strong customer satisfaction throughout the sales process.




• Coordinate service appointments with internal teams and ensure accurate scheduling.
• Confirm appointments and communicate relevant information to customers and internal teams.
• Maintain accurate records of customer interactions, leads, bookings, and follow-ups.
• Keep the sales pipeline organized and up to date.
• Monitor pending opportunities and proactively follow up to move leads toward booking.
• Ensure no qualified lead or customer inquiry is left without appropriate follow-up.
• Consistently meet or exceed individual weekly and monthly sales and booking targets.
• Maintain strong call-to-booking conversion rates.
• Track and manage assigned leads and opportunities.
• Monitor individual performance metrics and identify opportunities for improvement.
• Contribute to customer retention and repeat business through professional and effective communication.

HARD REQUIREMENTS:
• At least 1 year of proven experienc

📌 Sales & Booking Specialist (U.S./Canada/UK background is required) (México)
🏢 WorkStaff360
📍 México