App Support Engineer Web Jr

Requirements
Must have: +1 year of professional experience with:
• Java or any programming Language (Python, JavaScript)
• AWS Cloud
• Unix/Shell scripting development
• Read Logs experience
• Troubleshoot software issues

Nice to Have
• Windows based application support activities
• ITIL

Responsibilities
• Provide application support for systems running on Java, Unix/Linux, and Windows environments.
• Read and analyze application and system logs to identify issues and anomalies.
• Troubleshoot software incidents and perform root cause analysis.
• Provide timely and effective solutions to application-related issues.
• Collaborate with cross-functional teams to resolve incidents and improve system performance.




• Communicate with customers and stakeholders via email and phone to address technical issues.
• Document incidents, solutions, and technical procedures clearly.
• Participate in shift-based support, including rotation schedules and occasional weekend coverage.
• Support a customer-oriented service approach, ensuring clear and effective communication.

Languages
• English Developing Advanced
• Able to have a good conversation in English and able to write a good email and/or document.

Locations
Hybrid – Monterrey or Aguascalientes.

📌 App Support Engineer Web-based Jr (Monterrey)
🏢 SOFTTEK
📍 Monterrey