Job Description

About Job
This role will be responsible for improving productivity, quality, and delivery performance across Mexico IV Operations while leading the implementation of AI-driven solutions that reduce manual effort, simplify processes, and create scalable operational models.
Responsibilities:
• Leading AI and automation initiatives across Input Validation operations.

• Identifying inefficiencies and converting them into measurable improvement opportunities.

• Partnering with Product, Technology, Data Science, Quality, and Operations teams to deliver transformation projects.

• Driving improvements in productivity, First Time Right (FTR), quality, and SLA performance.

• Building dashboards, KPI frameworks, and data-driven governance models to support decision-making.

• Developing AI capabilities and change adoption across operational teams

Qualifications

About you:
You'll have the opportunity to shape the future of Input Validation operations in Mexico, lead high-visibility transformation initiatives,



and directly influence how AI is adopted to improve operational performance across the organization.
Requirements:
• 5+ years leading operational teams in shared services, data operations, BPO, business operations, or similar environments.

• Experience leading operational transformation, process improvement, Lean/Six Sigma, automation, or continuous improvement initiatives.

• Strong analytical skills with experience using tools such as Power BI, SQL, Power Platform, Python, or similar.

• Knowledge of Generative AI use cases and the ability to translate business challenges into technology solutions.

• Strong stakeholder management and the ability to influence across functions and regions.

Additional Information

Our Benefits
• Adaptable working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé sc

📌 Ops. Manager (Ciudad de México)
🏢 Nielseniq
📍 Ciudad de México