Company:
Qualcomm Intl Inc., Mexico Branch Office
Job Area:
Information Technology Group, Information Technology Group > IT Engineering
General Summary:
As a global technology leader, Qualcomm enables intelligent computing everywhere from smartphones and PCs to automotive, IoT, networking, and edge AI platforms. Our innovations in high-performance, low-power computing, connectivity, and on-device artificial intelligence (AI) power the products and services shaping the future of technology.
Come join the Engineering & Infrastructure Services (EIS) organization at Qualcomm IT. EIS plays a critical role in enabling Qualcomm's business by delivering the infrastructure, platforms, analytics, and services that support engineering innovation, general operations, and enterprise scale. Our teams ensure that Qualcomm employees and partners operate on secure, reliable, and modern infrastructure across on-premises, cloud, and hybrid environments.

GENERAL SUMMARY
Qualcomm is seeking a Business Process Analyst to support Global Infrastructure Asset Management. Strong Power BI, reporting,



and analytical skills are essential, while experience with IT asset management and ServiceNow Hardware Asset Management (HAM) Pro is preferred. The analyst will own the reporting and analytics function, building and maintaining dashboards and metrics for asset lifecycle status, retirement progress, ticket aging, and data-quality exceptions. The role will translate these insights into actionable recommendations that improve data accuracy, operational performance, adoption, and compliance.
Based within EIS IT Infrastructure Asset Management (ITAM), this role will evaluate the asset lifecycle end to end, identify breakdowns and sources of manual rework, and drive practical process improvements. The analyst will partner with business, finance, platform, operations, logistics, and regional IT teams across the Americas, EMEA, and APAC. Success requires sound analytical judgment, clear communication, an

📌 Business Process Analyst – Global Infrastructure Asset Management (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México