Role purpose
Seeking a highly skilled professional with in-depth knowledge of the IBM Content Management Ondemand (CMOD), OpenText Exstream platform and Customer Content Services (CCS) application, responsible for providing expert guidance on document management capabilities such as compose, archival, retrieval, search, transformation supporting Important Business Service and critical customer journeys.
This role requires the candidate to be able to involve in product roadmap, system design, strategy align to business & Future State Architecture (FSA), engaged in business requirement discussions, work with local business stakeholders, regional & general IT teams, key enabler supporting global digital and paperless strategy and Support global document retention strategy according to Group / Country records retention Framework and present technical solutions to stakeholders. Additionally, they should be able to present technical solutions to stakeholders, explaining complex concepts in clear, understandable terms.
Main activities




• Design and define document management solutions using IBM Content Manager OnDemand (CMOD), OpenText Ex stream and the Customer Content Services (CCS) application, covering document composition, transformation, archiving, viewing, retrieval and search.
• Analyze business requirements and translate them into technical solutions, participating in sessions with users, business teams, architecture, technology and other global or regional teams.
• Manage the document retention strategy, ensuring that solutions comply with the Group and country records retention framework, including the use and maintenance of the CMOD retention framework.
• Contribute to the technology evolution and platform roadmaps, including design, modernization, version upgrades, impact assessments and improvement planning for CMOD and OpenText Ex stream.
• Implement and optimize DevOps and automation practices using tools such as Jenkins and Ansible, integrating development,

📌 Operations Engineering (Toluca de Lerdo)
🏢 Hsbc
📍 Toluca de Lerdo