At Vistance Networks, we are committed to delivering innovative networking solutions and exceptional customer experiences. Our teams collaborate across Technical Support, Engineering, and Customer Success to help organizations solve complex connectivity and networking challenges.
We are seeking a customer-focused Technical Support Engineer who is passionate about troubleshooting technical issues, working with cutting-edge technologies, and delivering world-class support. This role offers an excellent opportunity to expand your expertise in Linux, Python, and Enterprise Networking while collaborating with general teams to resolve complex customer challenges.
Key Responsibilities
- Serve as the primary technical point of contact for customers, providing timely and professional support.
- Troubleshoot, diagnose, and resolve technical issues while delivering an exceptional customer experience.
- Collaborate with Escalation and Engineering teams to investigate and resolve complex customer cases.




- Work closely with Subject Matter Experts and cross-functional teams on large-scale and advanced networking environments.
- Reproduce customer-reported issues in a lab environment to identify root causes and validate solutions.
- Manage support cases from initial investigation through successful resolution, ensuring proactive communication with customers throughout the process.
- Maintain accurate and detailed case documentation, including troubleshooting activities, findings, and resolutions.
- Create and contribute to knowledge base articles, technical documentation, technical tips, and best-practice resources.
- Escalate cases requiring advanced investigation and ensure smooth transitions to senior technical teams.
- Manage customer expectations while maintaining high levels of customer satisfaction.
- Document solutions and technical findings for future reference and continuous improvement.
- Participate in ongoing product, technology, and process training initiatives.
- Cons

📌 Technical Support Engineer (Ciudad Apodaca)
🏢 Vistance Networks
📍 Ciudad Apodaca