We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

IT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An adecuado candidate will bring a combination of hands-on technical and good communication capabilities.

How You’ll Spend Your Day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.

Provide in-scope technical advice and guidance,



trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.

Handle service entitlement failures associated with requests for in-scope services.

Assign records to other support groups, as and when required.

Act as service desk's advocate when dealing with other support / resolver groups.

Initiate the service outage procedure, update VRU status messages with outage information, as required.

Process requests for password resets and manage the requests to satisfactory completion.

Accurately log all interactions via established business processes and tools.

Understand and contribute to the improvement of various performance metrics.

Update inventory for software licenses, hardware and reporting.

Work in office is required (No work from home option)

Experience In

Your Skills and Experience

• IT Services
• Support
• Global Workplace Support Services
• Service d

📌 Senior Technical Service Representative (Ciudad de México)
🏢 Teva Pharmaceuticals
📍 Ciudad de México