As a Customer Success Insights Junior, you willbe responsible forproviding customer service. Your mainobjectivewill be to build trust with customers in terms of the quality of the information received. Thisthroughtimelycommunication of changes, coverage analysis, methodological explanations and identification and monitoring of potential quality problems.
Job Description
- Continuous communication with the client for application of changes
- Coverage analysis, interpretation of results, presentation with client and follow-up toactions triggered by said analysis.
- ClientInquiriesmanagement: filtering, registration, monitoring, review, communication.
- Client Order Management forfeasibilities: filtering, registration, monitoring, review, communication.
- Provide training to clients onNielsenIQmethodologies and variablecalculation.
- Promotion of the use of technology.

Qualifications
About you
A person with information analysis skills focused on problem solving and understanding the scope and limitations ofNielsenIQmethodologies.



Knowing how to prioritize and size problems is key to success.
Requirements
- Education: Degree in studies such as Marketing, Engineering, Actuary or related.
- Desirable experience in companies related to market research, Retailers or Manufacturers of mass consumption, can be in the form of professional practices or internship programs.
- Necessary skills: analysis and numerical ease, effective communication, creativity, organization and prioritization, taste for customer relations.

Additional Information
- Adaptable working environment
- Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteri

📌 Customer Success Insights Junior (Ciudad de México)
🏢 Nielseniq
📍 Ciudad de México